FAQ
Are your watches authentic?
Each watch we offer is meticulously examined by a professional watchmaker specializing in vintage watches.
We systematically check the consistency of the movement, markings, references, components… and pay particular attention to "redial" (repainted dials), which were extremely common in the 50s–60s, especially at Omega (for your information, nearly 50% of Omega watches from this period have been repainted: we therefore take great care never to offer these altered versions).
We do not provide a physical certificate of authenticity, as it would have no legal value (we are not a watchmaking company).
On the other hand, each watch is sold with total transparency regarding its condition, operation, and level of originality.
Do you offer a guarantee?
Yes.
All our watches come with a 3- or 12-month warranty, depending on the level of preparation they received before going on sale.
- 12 months: watch fully serviced by a watchmaker
- 3 months: watch tested and checked (“Tested & Checked” level)
The warranty period is stated on each product page.
If a problem is covered by the warranty, just contact us: we will arrange the repair with our partner watchmaker.
Are there any taxes or customs fees?
For shipments within the European Union , there are no customs fees , since all orders are shipped from the Paris region (France) .
For international shipments , certain taxes may apply (local VAT, customs duties or import fees).
Any such costs are the responsibility of the buyer , in accordance with the regulations of the destination country.
We recommend that customers outside the EU check with their local customs service for any potential costs associated with importing.
You will find more details in our Shipping Policy .
Do you accept returns?
Yes, for orders delivered within the European Union. You have 14 days from receipt to request a refund or store credit. After that period, we unfortunately won’t be able to offer one.
For orders delivered outside the European Union, all sales are final: no returns for a change of mind. The Very Vintage warranty and after-sales service of course apply wherever you are.
The return conditions are simple:
- The watch must be sent back in its original condition, unworn, with all accessories.
- Return shipping costs and liability are the customer’s responsibility.
- Original shipping costs are non-refundable.
To make a return, simply contact us at the address given in your order confirmation.
We handle requests quickly and always do our best to make sure your experience is a good one.
An item arrived damaged – what should I do?
We are sorry your watch arrived damaged.
Please let us know within 7 days of delivery through our Contact page, with photos of the parcel (including the packaging) and of the watch.
We will then open a claim with the carrier and get back to you with a solution: repair, replacement or refund, depending on the case.
Find all our FAQs on thededicated page


